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FAQ’s

What is Pinkymind?

Pinkymind is an Online Holistic Counselling platform which is offering Emotional Counselling by Qualified & certified Counselling Psychologists, Certified Coaches, Certified Yoga Practitioners & Alternative Therapists.

How is Pinkymind delivering the counselling services?

Pinkymind is offering counselling services via chat, telephone call and video call on zoom or Google meet. You can take the session from the comfort of your home or office. No travelling or waiting in the queue.

Is it safe and secured?

Pinkymind chats and patient records are encrypted and secured.

A telephone call and video call counselling is done over a public telecom or internet carriers, safety and security is gauranteed by these carriers.

Please click here to read our privacy policy.

What is the duration of each session?

Depending on the session you paid for, the duration will be 20 minutes to 45 minutes.

If the goal of the session is achieved then the counsellor can end the session well before the intended time. Please don’t force the counsellors into a general conversation just to fill the time.

Can I get a free consultation ?

Pinkymind is a platform for Qualified & certified Counselling Psychologists, Certified Coaches, Certified Yoga Practitioners & Alternative Therapists offering their services. These qualified experts charge fees for the services they offer.

As a platform we have tried to keep the charges as affordable as possible. 

What do Pinkymind Psychologist/ Therapist/ Coach/ Alternative therapist do?

Pinkymind team uses a person-centred supportive approach to encourage and motivate you to take control of your mental and emotional well-being.

Our team members are trained to use various evidence-based psychological and lifestyle coaching techniques to provide empathetic and non-judgmental support to you. They will listen to your worries empathetically and support you in making successful lifestyle changes so that you can manage your situation better.

Why don't I get solution or healing in the 1st session?

The decision you have taken to seek help from a counsellor or therapist is an indication that something is seriously bothering you and you need help.

1st session is usually an exploratory session to assess and to know the depth of your issues, based on the assessment counsellor or therapist will decide on a therapy plan. It can be just in one session or in few sessions.

If you are looking for a long-term solution then please don’t expect to get quick fixes in the 1st session.

Are the services available during emergencies?

Pinkymind service is not a crisis or emergency assistance service. It is not intended to be a replacement for face-to-face psychotherapy or to provide a diagnosis, prognosis, treatment. If you are facing any crisis such as abuse, severe mental health conditions, suicidal thoughts, harm to self and others or any emergencies, please call your doctor or mental health professional who is treating you.

Do I have to take multiple session?

The 1st session is an exploratory session to know you.

For deeper issues, you have to take multiple sessions, The counsellor will listen to your worries empathetically and support you in making successful lifestyle changes and help you to manage your situation better.

Please don’t expect counsellors to resolve all your issues in one session.

What do you offer for CBT introduction session?

CBT introduction session is a chat session on the Pinkymind app. The duration of session will be 20 to 45 minutes chat depending on your case.
It is an assessment session not a counselling/therapy session, no quick fix solution will be provided. The therapist will evaluate and let you know whether you require CBT or not.

Do you offer refunds?

For paid “single” session appointments, we will refund if you cancel your scheduled session six hours before the appointment.

For the Therapy package, we do not accept cancellation and refund, in case if we accept cancellation on special circumstances even then no refund will be made. Instead of cancellation, we will reschedule the therapy sessions within 90 days of placing the order.

Click here to read our Refund policy.

Email admin@pinkymind.com for any additional details or session cancellation.

There is no email/ confirmation after my money deduction

Off late we are having few issues with the payment gateway, please email admin@pinkymind.com if the money is deducted and you don’t see the session booked. 

Can I do fund transfer as I don't have credit/debit card or UPI

Razorpay, our payment gateway has an option to pay the session fees using internet banking. In case if you don’t see the option, then you can do a fund transfer to the below account.

Account number: 409000929663

IFSC: RATN0000261

After transfer, please email the transfer details to admin@pinkymind.com

Can I volunteer for Pinkymind?

At Pinkymind we always welcome volunteers to join our content team to write blog articles or to make videos about mental health, self-help and motivation.

To join the voluntary program, email to admin@pinkymind.com

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